First2HelpYou have created their own client management portal, Connect, which gives you full visibility of your estate of lone worker devices and solutions.
The benefit of this is you can easily monitor where your lone workers have activated their devices to help keep them safe, respond quickly to any activations, and audit the take up of the lone worker safety solutions.
The portal is easily accessible, and you will be given a login when your lone worker safety solution is rolled out.
Live reporting lets you see which of your staff have used their device and whether they have set an amber or red alert. It also shows you when and where the devices were activated. This means you can be certain your staff are using their devices to the full effect, and monitor the risks faced by your staff every day.
The reports can be configured to your liking, and exporting, so you can keep your finger on the pulse as often and you like.
Using the GPS functions on the devices lets you quickly and easily see where your staff are on a map, and where they have been during a time frame.
This help you make sure your staff are following your internal procedures for entering high risk locations. It also helps you get aid to your staff more quickly, if appropriate, by allowing you to see their location, in real time, on a map.
Plus, you are able to identify any locations which have had a high number of red alerts and are therefore higher risk to your staff.
Being able to see historic activations of all amber alerts, man down alerts, and red alerts helps you keep your staff safe. Having full visibility of how often a lone worker feels at risk, or are vulnerable lets you put internal lone worker policies in place to keep them safe.
Being able to administer your own suite of solutions saves you time and reduces the amount of events where the alarm receiving centre are unable to contact the user due to their number having changed, for example.
Having the right person connected with their own device is vital in helping to protect them. We understand that staff turnover happens, so we have made it possible for you to quickly and easily add and remove users and escalation contacts.
It happens immediately too, so as soon as you (or your allocated administrator) complete the update, the alarm receiving centre will have the correct information.
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Being able to see the status of each device, such as offline, in amber alert, or in an alarm state, helps you manage your estate of lone worker devices. You can be sure which users are regularly using their devices, and which aren’t, enabling you to get the highest return on your investment possible.
Not only that, but you can see, at a glance, which of your staff members are using their devices properly.
If the worst should happen, and one of your users has a genuine red alert, our amber alert playback function lets you listen to the message left during the amber alert and, if you want to and there is a need, decide on the best course of action. Remember, an emergency response might not always be the most helpful solution to a red alert. Sometimes, a colleague’s assistance is most helpful.
This function is also extremely valuable in the event of false alerts, as you are able to judge if your staff’s activity is likely to result in an attack or injury.