Implementation is the most important part of your lone worker solution journey. Getting everything right in the beginning will set you and your lone workers off to a great start and make the process of device roll out much easier.
Our lone worker service implementation plan follows seven steps.
Choosing a solution couldn’t be easier. With help from our friendly, experienced team you can go through the range of lone worker service solution First2HelpYou offer and choose the most suitable option for your team. Sometimes this might be a mixture of devices and apps, or just devices. Our team will make sure that every employee has the perfect solution for their role and the risks they face.
Before you fully commit to any of our products, you can conduct monitored trials to see if your chosen lone worker service solution works how you thought it would. This is a good chance to iron out any issues or make changes to your solution. Trials can last as long as need be to ensure that you and your employees are comfortable you have chosen the right devices.
Equally as important as the solution you choose are risk assessments and lone worker policy. You might already have these in place but need help tweaking or reviewing them. Not to worry if its your first time though; our team will guide you through the process and make sure you have all the correct documentation in place ready for device roll out.
Before your lone workers receive their devices or apps, we want to make sure that they are set up ready for each employee. We will help you find the easiest way to gather employee data and then process the data and devices so that when you receive the devices there will be no data input required and very minimal set-up. Each device will already be registered to a lone worker. We also collect escalation contact information beforehand to ensure that devices can be used in an emergency right away.
Our devices come with standard features, but these can be adjusted to suit your business operations and the roles of your lone workers. For instance, amber alerts can be lengthened, shortened or removed altogether. Features such as man down can also be altered or added. We will work closely with you to establish what settings are best for your team so that devices will be delivered ready to go, straight away.
When it comes to rolling out devices, we can advise on the best way to do this and work closely with you to put together a plan that involves training each user. Training is an important part of device roll out as it gives you the opportunity to embed the dangers of lone working and why devices are needed.
The first few weeks after roll out are especially important when it comes to monitoring usage. Our devices come with our management portal as standard so that you can monitor usage, but we can also help with this and advise you or work with your employees. It’s easier to solve any non-usage problems in the first few weeks after roll out when potentials problems or concerns can be nipped in the bud.