Meeting industry standards

First2HelpYou, and our Alarm Receiving Centre, First County Monitoring (FCM), hold the highest possible levels of
accreditation in the lone worker sector. You can be confident in our service, our devices, and our practices.

NSI logo

NSI Gold

The industry standard, NSI gold certification demonstrates that not only are we compliant with the relevant product and service standards, such as BS8484:2016 but also that we are rigorous in our approach to our quality management systems, holding ISO9001:2015 accreditation.

Cyber Essentials

Cyber Essentials is a United Kingdom government information assurance scheme that is operated by the National Cyber Security Centre (NCSC). It encourages organisations to adopt good practice in information security.


BSIA Member

The British Security Industry Association (BSIA) is the trade association for the professional security industry in the UK. BSIA Membership is the symbol of quality and professionalism in the security industry.


BS8484 is the code of practice for suppliers of lone worker safety services. It makes sure the quality of the devices, monitoring and management systems are not only high, but they're consistent. It focuses on:

  • Devices
  • The Company
  • The Alarm Receiving Centre
  • Training
  • Response Times

BS8484 accredited
Lone Worker Safety

Data Protection

ISO27001 and Data Protection

All data is held in ISO27001 compliant data centres. We are fully compliant with the most up to date Data Protection regulations. You can request a copy of our policy by filling out the contact form here or emailing us on

BS5979:2007 Category 2

Our Alarm Receiving Centre, FCM, hold BS5979 Category 2. This means that we can provide a ‘level 1’ emergency response service by using a police Unique Reference Number (URN).

This is the fastest way to get the police to respond. When the police are called the URN ensures that the operator already has more information than usual, such as the location, names and the situation, meaning that help will be with them quickly in an emergency.

Category 2



This ensures our processes for managing development, recruitment, management and customer feedback is of the highest standard.

The standard was updated in 2015 to make sure management take responsibility for the way the company is run, which is why First2HelpYou pass the audits so easily. Our senior team don’t leave everything up to other people. They are hands-on and oversee every element of the service. It is their passion that drives them, and their experience that guides them.


We take the security of your employees and their details seriously. We also rely on the integrity of our employees, who must pass rigorous BS7858 security screening and hold a current Disclosure Scotland certificate. So you can be confident that our employees are honourable people.


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Get in touch with one of the team.