Your Lone Worker Service

Rolling out a lone worker solution can be a complex and difficult task, but it doesn’t have to be. We do all the hard work for you, so you don’t have to worry.

From the initial consultation, to the renewal of your contract, you can relax, safe in the knowledge that your lone worker’s safety is in expert hands.

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The lone worker service you choose is just as important as the device. Getting off on the right foot with your lone worker solution is vital in making sure you get maximum uptake from your staff.

Without a smooth and tailored roll-out, staff aren’t engaged and don’t want to use their devices. And that means it has all been a waste of time, and money, for you. Not only that, but your lone workers are still unprotected during their working day.

Our experience has taught us that it is very difficult to change the mind of resistant staff if mistakes are made during a roll out, or the process is hard work for them. So getting it right at the beginning is vital. Luckily, with us, you’re in safe hands.

We manage your roll-out from start to finish, so you don’t have to waste time assigning devices to users, or making sure the right devices are delivered to the right training session.

We do the running around for you, so you can get on with your own job.

What makes a good lone worker service?

It might sound simple, but a good lone worker service means it all works so well you hardly notice it. Using the device becomes as natural as locking the car, or putting on an ID badge.

We understand that implementing a remote worker system can be daunting and time consuming. When a lone worker system is introduced correctly it protects your staff, safeguards your business, raises morale, and is simple to manage.

When it is done wrong, it is not fit for purpose, unwieldy, and can damage staff morale.

The First2HelpYou ServiceImage depicting bespoke lone worker service from First2HelpYou

The First2HelpYou team have spent the past decade perfecting their lone worker service, so you can be confident your solution will be properly designed, planned, implemented, and managed.

We believe a lone worker solution should not be ‘one size fits all’. How can it be? Your business, staff, customers, and processes are not the same as everyone else’s, so why should your solution be the same?

Here at First2HelpYou, we follow a simple process that means you can confident you are getting the best solution for you and your staff.

Our implementation process means your staff will be properly trained, not just in how the device works, but also in general self-protection practice appropriate to their roles.

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Consultation

We don’t believe one solution fits all lone workers, so we don’t sell a ‘one size fits all’ solution. We will take the time to meet with you to understand your business, the hazards faced by your staff, and their day to day processes.

From here we will design a bespoke solution, recommending one, or a selection, of our lone worker devices, a roll out plan and a management process.

You can choose from our suite of devices, tailor the settings and, if you wish, create bespoke reports and services.

We don’t believe in the hard sell. We want your lone worker solution to be right, first time.

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Implementation

Once you have chosen your package, we will come and meet with your team to go through how to gather the necessary data, how to implement a lone worker policy, and make any tweaks to the service so it suits your business and staff.

From there we will agree a roll out date and do all the hard work for you.

This means, when you receive the devices they are ready to go. You don’t need to start assigning them to each person yourself, and you don’t need to input any data.

Lone Worker Safety Training

Training is vital in ensuring your staff are fully protected. Not using the device, or using it incorrectly, can leave your staff vulnerable, which goes against the whole point of it!

We offer face to face training for every client, regardless of the number of devices you order. We will come to you, at a time that suits you and deliver a training session that covers how to use the device, why the device should be used, and general lone worker safety training.

If webinars are more your thing, we have trained staff on hand ready to go at a time that suits you. Working from their own office and computer, your staff are relaxed and ready to learn.

Image depicting lone worker safety trainingTrain the Trainer

If you would rather train your staff yourselves, we can come and Train the Trainer, so you know that your staff are receiving the right message. This training is also great if your business naturally has a high turnover of staff, or you find the logistics of getting all your staff together in one room difficult.

 

Manager’s Training

Underpinning it all is Manager’s Training. Working in partnership with your team leaders means a more effective lone worker system. In our experience, having internal staff handle your device estate, provide new user details, and work with us in the case of an alert, is more effective. Manager’s Training ensures those designated managers are informed, equipped and confident.

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Monitoring

First2HelpYou have our very own alarm receiving centre (ARC), certified NSI Gold, and are compliant to BS8484: 2016, the British standard for lone worker safety (find out more about our credentials here). We operate 365 days a year, 24 hours a day.

Our processes mean your staff will receive the most appropriate level of response for their situation. No one wants the police turning up if they aren’t required, but similarly, if there is an emergency, we can use our police Unique Reference Number (URN) to get a level 1 emergency response, bypassing the need for lengthy calls with a 999 operator before a car is dispatched. Read more about what a URN is and why is it better than a 999 call here.

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Ongoing Support

Accidents do happen, so we like to make provision in case a device is accidently damaged. We can arrange a same day swap out to make sure your staff are fully covered and don’t have to go longer than absolutely necessary without lone worker protection.

We will also allocate you your own account manager to take care of you and your staff throughout the contract.

Connect with your staff

You can have full visibility of the activities of your lone workers any time you want using our exclusive and bespoke client portal, Connect.

Connect operates in real time, so you can see live activations and GPS locations, helping you better understand the risks faced by your lone workers every day.

Not only that, but you can simply and quickly update the details of your lone worker whenever you need, which saves you time and effort.