Always on hand to offer advice and support
We have an experienced team at First2HelpYou who are always on hand to offer advice and support for the duration of your contract.
Dedicated Account Manager
Each of our clients is allocated with an Account Manager to take care of you and your employees for the duration of your contract. They will schedule regular calls and meetings as required, to ensure you’re happy with the service we are providing.
First class customer service
We don’t expect you to run the length of your contract without any questions or queries. Our friendly team are always at hand if needed.
Device training comes as standard and we are also happy to work with you on any additional training you or your employees may require. We can deliver general lone worker safety training, train the trainer, or even provide bespoke courses to suit your business. Training can be delivered onsite or online. During the length of your contract, we will also provide you with the appropriate training materials for your employees, such as handouts and instructional videos.
With our handy online management portal, Connect, you can monitor device usage yourself. However, we will also send you scheduled usage reports to help identify areas that may need improving. Usage and device uptake can vary from business to business and with our guidance, you’ll be able to see how employees are using their devices, and therefore, get the best return from your investment.
We can arrange a same day swap if a device is accidentally damaged, lost, or stolen. We want to ensure that your employees are fully covered and don’t have to go longer than necessary without lone worker protection.