Training your lone workers

Training is an essential requirement for all employees, as they must understand how to perform their job roles. The training may come in different forms depending on the activities carried out on the job. However, all employees should be appointed with the appropriate training so that their work can be executed safely.


Lone workers might require extra training because they’re likely to face more risks whilst working. It’s particularly important: 

  • Where supervision to control, guide and help are limited in uncertain situations.
  • In enabling people to cope with unexpected situations, such as those involving violence.

Make sure your workers are:

  • Competent to deal with the requirements of the job.
  • Trained in using any technical solutions.
  • Able to recognise when they should get advice.


Base your levels of supervision on your risk assessment – the higher the risk, the more supervision they will need. It also depends on their ability to identify and handle health and safety issues.

The amount of supervision depends on:

  • the risks involved
  • their ability to identify and handle health and safety issues

It’s a good idea for a new worker to be supervised at first if they’re:

  • being trained
  • doing a job with specific risks
  • dealing with new situations

Keeping in touch

It’s easy to forget about those who aren’t in sight. You must keep in touch regularly with your lone workers to ensure they understand their tasks for the day and reassure them that you’re only a call away if they require any help.

You can locate and manage your estate of lone workers using First2HelpYou’s connect management portal. It presents you with full visibility of your lone worker devices/solutions. The portal is easily accessible, and you will be given a login when your lone worker safety solution is deployed. However, this doesn’t mean that you shouldn’t keep in touch with your workers. Connect is there to help keep your employees safe, respond quickly to any activations, and audit the take-up of your lone worker solutions.

If you’d like any more information on how to train your lone working employees, get in touch with us on 0333 7729401 or email