Lone Worker Monitoring

Our lone worker monitoring service is exceptional. We have our very own alarm receiving centre (ARC), certified NSI Gold, and are compliant to BS8484: 2016, the British standard for lone worker safety.

We operate 365 days a year, 24 hours a day meaning your lone workers will member experience a break in our service.

Lone Worker Monitoring Around The Clock

Because lone workers can be working around the clock, at all times of the year, a lone worker service should have the appropriate cover.

Our alarm receiving centre operate 365 days a year, 24 hours a day. There will never be a break in our service, meaning that we are always here for your employees, even when the rest of the world might be sleeping or on holiday.

Image depicting lone worker monitoring

Expert Call Handlers

Our call handlers are all highly experienced and trained to quickly assess situations as they develop and provide support and advice to your lone worker, whatever their situation.

Most red alerts start by one of our call handlers listening in and judging whether it is safe for them to speak to your lone worker through their device.

If so, they will ask your employee if they are in any danger and then handle the situation from there, offering guidance and support, as well as getting the necessary response from emergency services or an escalation contact.

escalation contact is receiving a ccall from the lone worker monitoring centre

Appropriate Responses

Of course, a level 1 Police response isn’t always appropriate and our experienced alarm receiving centre staff will assess a situation before deciding on the best response. Sometimes a colleague or manager will be contacted instead, or a different emergency service, it all depends on the situation and what your escalation plan looks like.

This will all be discussed with you during implementation and we will never put you or your colleagues at risk.

Unique Reference Number (URN)

Our alarm receiving centre, hold BS5979 Cat 2. This means that we can provide a ‘level 1’ emergency response service by using what the police call a Unique Reference Number (URN).

We use this system because it is the fastest way to get the police to respond. When the police are called the URN ensures that the operator already has more information than usual, such as the location, names, and the situation.

When put together, this process is faster than a lone worker calling 999 themselves, meaning that help will be with them quickly in an emergency.

police flashing blue lights a nightime to illustrate page from First2helpyou on lone worker monitoring and URNs

Accreditations

Our of our alerts are monitored 24/7/365 by our NSI Gold alarm receiving centre which meets the requirements of BS5979 and BS8484, the British Standards for lone worker monitoring.

Our alarm receiving centre also operate a comprehensive Quality Assurance Programme to ISO9001: 2000.

They have the highest standard of accreditations that are currently achievable in the lone worker industry.